Shipping policy

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Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Time

Delivery times may vary based on your location:

  • Standard Shipping: 4–7 business days
  • Express Shipping: 3–5 business days

Please note that shipping delays may occur during peak seasons or due to unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your location and the selected shipping method. We may offer free shipping on orders above a certain amount, which will be displayed during checkout.

Order Tracking

Once your order is shipped, a tracking number will be provided via email. You can track your shipment using the provided link.

Shipping Address Accuracy

Please ensure that your shipping address is correct and complete at the time of placing your order. We are not responsible for delays or lost packages due to incorrect address details.

Delays & Issues

While we strive to deliver your order on time, we are not responsible for delays caused by courier services, customs, or natural events.

If your order has not arrived within the expected timeframe, please contact us at shadesbysaff@gmail.com, and we will assist you.

Lost or Damaged Packages

If your package is lost or arrives damaged, please email us within 7 days of delivery with your order details and supporting photos so we can resolve the issue.